Step 1: Report the Carrier Through Highway
As soon as you suspect a theft event, submit a report using the Report Fraud button on the carrier's Highway profile.
This step is required to initiate a formal investigation and create an Identity Alert for other users on the platform.
Step 2: File a Police Report
If a police report has not already been filed, we strongly recommend doing so immediately.
If available, include the police report number as part of your submission. This information can assist with the investigation and any recovery efforts.
Step 3: Gather Key Load Information
Providing detailed information helps accelerate the investigation. Please collect as much of the following information as possible.
Load Details
Tendered carrier authority
Email addresses that received the rate confirmation
Pickup date and time (including time zone)
Pickup address
Load number (if applicable)
Driver & Equipment Information
Driver name
Driver phone number
Truck license plate number
Trailer license plate number
Photos of the truck and trailer (if available)
Carrier Contact Information
Names, phone numbers, and email addresses for anyone you communicated with at the carrier
If Double Brokering Is Suspected
If you have identified an underlying carrier, please provide:
The rate confirmation received from the rebrokering authority
The location where the load was redirected
The rebrokering authority information
A copy of the Bill of Lading (BOL), if available
What Happens Next?
Once your report is submitted, Highway's Risk team will review available information and investigate potential indicators of fraud.
The investigation may include analysis of:
Carrier identity and user activity
Onboarding and connection data
Load-related information
Secure Rate Confirmation Delivery records
Other relevant platform activity
The timing of investigations may vary depending on the circumstances and severity of the event, 2 weeks is a typical timeframe.
Investigation Results
Following the investigation, Highway may provide:
A summary of findings
Relevant observations related to the event
Recommended next steps
Suggested fraud-prevention measures
Recommendations for additional Highway rules or products that may help reduce future risk
Best Practices for Preventing Future Theft Events
To strengthen your fraud prevention process, consider:
Following established carrier verification procedures
Avoiding unnecessary overrides of risk alerts
Use our Contact Search feature to vet an email address or phone number and determine whether it has been previously reported.
Leveraging VIN and equipment searches when applicable
Reviewing and implementing Highway's recommended fraud-prevention rules and products
ex. Secure Rate Confirmation Delivery and Load Lock
Legal Requests
If law enforcement, legal counsel, or another party requires information from Highway as part of a theft investigation, please contact incidents@highway.com for guidance on the appropriate process.