The Highway Connector for Front provides a powerful and easy way to automatically verify carrier identity directly within your conversations. When you receive a message, the Highway Connector verifies that the sender is who they say they are and triggers warnings and follow-up actions within Front if the sender is associated with fraud or other warning scenarios.
In addition to the email check, the Highway Connector displays information about the verified carrier so that you can make an informed decision on whether the carrier is appropriate for the transaction.
Use cases
Detect whether an email address is associated with common fraud scenarios
When you receive a new message, Front warns you when an email address has been flagged for fraud in Highway.
Common scenarios include spoofing attempts, blocked users, identity alerts, or associations to multiple carriers.
You can customize what actions to take for specific scenarios: tagging, moving to a different inbox, assigning to a specific teammate or team, etc. You can also customize exactly when the email check triggers (what inbox, new messages only, etc.).
Attach verified carrier information to the Front conversation
Front attaches an application object with details about the carrier associated with the email you are communicating with.
The application object contains a summary of Highway’s overall rules assessment and connection status, as well as a link to the full carrier details on Highway’s website.
A warning is displayed if you have marked the carrier as blocked or Do Not Dispatch in Highway, and you can customize the rule to take follow-up actions for this scenario.
Look up email addresses or carrier numbers manually via macros
Front teammates can look up any email address or carrier number (MC, DOT, and many more) by inputting them into the Highway macros to get a comment with additional information.
Get started
Note: You will need to be an admin in Front to install the Highway Connector and enable the rules and macros associated with it.
Go to Settings > App Store.
Search for the Highway Connector.
Click Enable.
Under the Authentication tab of the Highway Connector listing in the App Store, provide your Highway API key to sign in to Highway. You may need to click Configure app.
Configure the rules and macros for the Connector
The Highway Connector adds a few rules and macros to your rule and macro libraries in Front. To enable the functionality of the Connector, you need to enable these rules and macros after you install the Highway Connector from the App Store. The following sections describe the rule and macro templates, how you can find them, and how you can customize them.
Check email for fraud (multiple rules)
Add carrier object (rule)
Do not dispatch (rule)
User or company is blocked (rule)
Check email manually (macro)
Check carrier manually (macro)
Check email for fraud
These rules check a sender’s email address for various fraud scenarios when you receive an incoming message and take action in Front depending on the results returned by Highway.
To enable it, you will have to set up multiple rules:
In Front, go to Settings > Company.
Under the workspace that you want to enable the rule in, select Rules and macros (you must enable this rule under a workspace rather than at the company level).
Click Create rule.
Under the Connect category of the rules library, click Highway Connector - Email fraud check.
The rule defaults to triggering when an inbound message is received within a new conversation. If you want to change what triggers the rule, change the When trigger.
The rule applies to all inboxes for your workspace. If you want to change which inboxes it applies to, change the If > Conversation is in condition.
The rule shows the dynamic variables available to you.
You must decide which variables should be grouped together. For example, maybe emails that return true for fraud and spoofing could move the conversation to a Quarantine inbox, but emails that trigger on unknown to highway, multiple carrier associations, identify alerts, and dispatcher service could add a tag and post a comment without moving the conversation. The combinations are up to you.
Once you decide the combinations, keep the dynamic variables you want in place for a given scenario and delete the others. For example, for our fraud/spoofing example, we would only keep the following variables while deleting the others from the list:
By default, the rule adds a comment in the Then section. We recommend updating the first line of the comment to be more specific to the scenario you are configuring in the rule. For example, you could write: **Warning:** Highway has detected fraud or spoofing related to this email address.
Then, add any other actions when fraud/spoofing (or whatever scenario you’re handling) occurs, like applying tags, moving the conversation to a different inbox, or assigning the conversation to a teammate. You can also adjust or remove the comment if you’d like.
Click Save.
Once you set up your first rule, you will have to repeat the process for the other categories of fraud that you want to group together by selecting the Highway Connector - Email fraud check rule template and configuring the dynamic variables to fit the next category of scenario you want to handle. The following is the list of dynamic variables available. Remember, the grouping is up to you. You could create a separate rule for each dynamic variable scenario, or group some together to take the same action for those email search result scenarios. One suggested grouping is Red Alerts (fraud, spoofing), warnings (unknown, multiple carriers, identity alert, dispatcher), and green light (free of alerts). That would mean you would create three rules, and each rule would contain only the dynamic variables that applied to that scenario.
Is fraud?
Is spoofing attempt?
Is unknown to Highway?
Is associated with multiple carriers?
Is identity alert?
Is dispatcher service?
Is free of alerts?
After you configure the rules as described above, you will see a comment + actions added when new messages are received that summarizes the email identity/fraud check from Highway..
Add carrier object
This rule adds a Highway carrier object to Front conversations whenever a sender is associated with verified carriers in Highway. It will display a summary of the carrier and provide a link to the full record in Highway. To enable it:
Note: At this time, the Highway Connector only attaches the first carrier associated with the sender’s email address. If the sender is associated with multiple carriers, all carriers will not be attached to the conversation. You will have to look up the information about the other carriers manually using the macro described later in this article.
In Front, go to Settings > Company.
Under the workspace that you want to enable the rule in, select Rules and macros (you must enable this rule under a workspace rather than at the company level).
Click Create rule.
Under the Connect category, click Highway Connector - Add carrier object.
The rule defaults to triggering when an inbound message is received in a new conversation. If you want to change what triggers the rule, change the When trigger.
The rule applies to all inboxes for your workspace. If you want to change which inboxes it applies to, change the If > Conversation is in condition.
The rest of the rule should be left the same.
Once you save your rule, you should see Highway carrier objects attached to conversations for email addresses with verified carriers.
Do not dispatch
This rule warns you when a carrier is marked as Do Not Dispatch in Highway. To enable it:
Note: This rule depends on the Add carrier object rule being enabled.
In Front, go to Settings > Company.
Under the workspace that you want to enable the rule in, select Rules and macros (you must enable this rule under a workspace rather than at the company level).
Click Create rule.
Under the Connect category, click Highway Connector - Do not dispatch.
Leave the When and If rule sections the same. If you change these, the rule will not work as expected.
Under the Then section, add any additional rule actions you want to take for a Do Not Dispatch scenario, such as moving the conversation to another inbox or applying a tag. By default, the rule adds a comment.
Once you save your rule, you should see Front take action when a Do Not Dispatch carrier is associated with an app object attached to a conversation.
User or company is blocked
This rule warns you when a user or company is blocked in Highway. To enable it:
In Front, go to Settings > Company.
Under the workspace that you want to enable the rule in, select Rules and macros (you must enable this rule under a workspace rather than at the company level).
Click Create rule.
Under the Connect category, click Highway Connector - User or company is blocked.
Leave the When and If rule sections the same. If you change these, the rule will not work as expected.
Under the Then section, add any additional rule actions you want to take for a blocked scenario, such as moving the conversation to another inbox or applying a tag. By default, the rule adds a comment.
Once you save your rule, you should see Front take action when a blocked user or company emails you.
Check email manually
This macro allows Front users to input an email address and view information from Highway about the email address. The information is posted as a comment in the conversation. To enable it:
In Front, go to Settings > Company.
Under the workspace that you want to enable the rule in, select Rules and macros (you must enable this rule under a workspace rather than at the company level).
Click the Macros tab.
Open the macros library.
Under the Connect category, click Highway Connector - Check email.
Click Save.
You should now have a macro available to you that allows you to check emails for identity information in Highway.
Check carrier manually
This macro allows Front users to input a carrier number and view information from Highway about the carrier. The information is posted as a comment in the conversation. To enable it:
In Front, go to Settings > Company.
Under the workspace that you want to enable the rule in, select Rules and macros (you must enable this rule under a workspace rather than at the company level).
Click the Macros tab.
Open the macros library.
Under the Connect category, click Highway Connector - Check carrier.
Click Save.
You should now have a macro available to you that allows you to check carriers for identity information in Highway.