1. Load Lock Dashboard
What Story This Dashboard Tells
The dashboard helps brokers understand:
Action taken based off of Load Lock alerts
Most prevalent fraud vectors to your business
Most prevalent fraud vectors in your carrier network
Key Areas to Monitor
Load Lock Alert Action Summary
How many Load Lock Alerts were generated by Alert Type?
How many of these Load Lock Alerts resulted in removal of the carrier?
Count of Load Lock Alerts by Carrier
What carriers in my network are triggering the highest amount of Alerts?
Alerts Actioned by User
Which users in your compliance or operations teams are taking meaningful action based on Load Lock alerts?
Actions You Can Take
Identify low-performing carriers
Encourage and improve compliance/operations engagement
Analyze operations to avoid prevalent fraud vectors
2. Secure Rate Confirmation Delivery Dashboard
What Story This Dashboard Tells
The dashboard measures:
What percentage of brokered transactions are happening securely accross my business?
What segments of my business are being handled most securely?
Which teams, users, and carriers are operating most securely?
Key Areas to Monitor
Secure Rate Confirmation Delivery Coverage
How many loads has Secure Rate Confirmation Delivery been used on for my business?
How often are they being accepted?
Rate Confirmations Sent by User
Which users/teams are utilizing the product the most?
Actions You Can Take
Encourage higher carrier engagement in Rate Confirmation activity through Highway
Optimize rate confirmation process to improve usage
3. Load Lock+ (Track & Trace) Dashboard
What Story This Dashboard Tells
The dashboard reveals:
How well are carriers across my network providing visibility through ELD track and trace?
What level of visibility do I have across my volume?
Where can manual intervention help improve what Highway's automation cannot handle?
Key Areas to Monitor
Volume Tracking Metrics
How often are my loads being tracked in Highway:
With at least 1 ELD ping
To Pickup
From Pickup to Delivery
What portion of my volume is being tracked by a carrier with an active Highway ELD integration
Load Lock+ Alert Summary
How accurate or effective are Highway's track and trace alerts?
Which carriers generate the most alerts causing higher rates of manual intervention?
Carrier Tracking Metrics
Which carriers perform the best for Highway track and trace?
Actions You Can Take
Improve sourcing practices for tracking-critical volume
Encourage higher engagement on manual tracking intervention/alert response.
4. Know Your Driver Dashboard
The dashboard provides visibility into:
Driver verification coverage
Identity validation success
Driver-level compliance
Potential risk indicators
Key Areas to Monitor
Loads Requiring KYD vs. Actual Engagement
Total number of loads requiring KYD
Number of loads that do not have a driver assignment, blocking the ability for KYD
KYD Success Metrics
How often are drivers successfully verifying identity?
Actions You Can Take
Encourage engagement in ensuring drivers are assigned
Understanding carrier network improvements based on identification verification
Improve driver accountability
5. Performance Guarantee Dashboard
What Story This Dashboard Tells
The dashboard helps brokers understand:
How compliant is my carrier network with the performance guarantee?
What products required for the performance guarantee are being used or need higher engagement?
How has my business embraced the performance guarantee requirements?
Key Areas to Monitor
Network and Volume Overview
Percentage of carriers in my network that are eligible for the guarantee
Secure Rate Confirmation Delivery usage
Protected vs. Not protected Loads
Loads Not Protected by Performance Guarantee by Evaluation
This indicates which areas of the performance guarantee may need higher engagement.
Actions You Can Take
Improve compliance with guarantee requirements
Encourage usage of Highway's Load Lock product suite