What is KYD?
KYD is a feature of Load Lock that requires an assigned driver to complete identity verification before being able to pick up a load.
When enabled, it ensures:
A real, verified driver is tied to the load
Brokers are alerted to any verification risks or issues
Carriers complete required steps before pickup
When Does KYD Apply?
Brokers can choose when KYD is required based on their preferences. This may include:
All loads
Specific shippers
Specific facilities
High-value shipments
High-Risk Areas
Certain facility commodity types
Specific teams within your brokerage
What Carriers See
When a load requires KYD:
The load appears under My Loads → Action Needed
The carrier is prompted to assign a vehicle and driver
Assigning a Driver
Brokers can assign a driver via TMS or in the Highway Broker Portal under Load Details.
Please note: In order to assign a driver in your TMS, your TMS must be sending us driver information via API.
Provide driver phone number via your TMS integration with Highway
Select a carrier’s existing driver or input name and phone number in the Load Details page of the Highway Broker Portal
Carriers can assign a driver as part of their workflow.
Select an existing driver
Add a new driver (name + phone number)
If a new driver is added:
They are assigned to the load
No login or invitation is required
Identity Verification Process
After a driver is assigned:
6 hours before the start of the pick up window, the driver is texted a request to complete identity verification
Verification is completed in Highway
What Happens After Verification
Approved Verification
If verification is successful:
The driver is marked as Verified in Load Details
No action is needed
Failed Verification
Brokers are notified immediately via Know Your Driver Failed Load Lock Alert when:
A driver fails verification
These failures can range from an expired license to live image not matching the ID used
Verification is not completed by 2 hours before the start of the pick up window
Issues with Verification
Brokers are notified immediately via Know Your Driver Issue Load Lock Alert when:
The driver passes the identity portion of the check, but there are issues with the driver’s credentials
Issues include non-domiciled, limited term, or non-CDL licenses
These Load Lock Alerts are:
Visible under Alerts in the Broker Portal
Sent via email just like other Load Lock alerts
Important Reminders
A driver must be assigned before we can request identity verification
This applies even for ELD-connected carriers
Why KYD Matters?
KYD helps you:
Reduce fraud risk
Ensure driver accountability
Improve shipment security
Gain better visibility into who is moving your freight
Why Now?
The legal and regulatory environment around driver qualification is changing, and brokers need better visibility before a shipment moves.
As of March 18, 2026, the House Transportation and Infrastructure Committee approved H.R. 5688, officially titled Dalilah’s Law, and advanced it toward the House floor. The bill would tighten CDL-related standards by emphasizing English-language proficiency, stronger enforcement, stricter eligibility and verification rules for certain non-domiciled licenses, and additional oversight tied to safety and fraud prevention.
In the same month, the U.S. Supreme Court heard oral arguments on March 4, 2026, in Montgomery v. Caribe Transport II, LLC. The case asks whether brokers can be sued for negligently selecting a motor carrier or driver. The Court is expected to issue a decision in June 2026. Depending on the outcome, brokers may face even more scrutiny around how they evaluate the carriers and drivers connected to a shipment.
KYD gives brokers a practical, auditable way to verify assigned drivers before pickup and identify credentials that do not meet load or broker requirements. As legal requirements and market expectations evolve, KYD will expand with them.