Carrier SOP
Guides to help brokers support carriers with Highway processes
By Jason and 2 others3 authors7 articles
- Help Carriers Connect and Manage Their ELDUse this guide to understand why Highway requires ELD connections, what ELD data is used for, and how to help a carrier connect or troubleshoot their ELD.
- Help a carrier troubleshoot ELD connection issuesUse this guide when a carrier asks for help with ELD connections, missing vehicles, VIN mismatches, refresh failures, or statuses shown on the Equipment tab in Highway for Carriers.
- Help a Carrier Claim an ELD exemptionHow to guide a carrier through submitting an ELD exemption, uploading documentation, and setting up mobile tracking when required.
- Help a Carrier Designate a Relayed or Staged loadWhen a load will not be completed by a single vehicle, Highway allows carriers to designate it as a relay (staged) load. This lets carriers assign multiple vehicles to complete…
- Tracking ELD Exempt Vehicles via the Highway Mobile AppWhen a Verified ELD Exempt vehicle is assigned to a Load Lock+ load, you can now track that load via the Highway for Carriers mobile app.
- Load Attachments: Photos and DocumentsDrivers assigned to Load Lock or Load Lock+ loads can upload photos and documents directly to the load using the Highway mobile app. This gives brokers and carriers a simple…
- Help a Carrier Submit and manage Their Certificate of Insurance (COI)Tools for carriers to provide Highway with the latest copy of their Certificate of Insurance.